Refund policy

Thank you for choosing Trinity3D. We strive to provide you with a high-quality product and exceptional customer service. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below:

Refund Eligibility: We offer refunds for our products in accordance with the following conditions: a. You have purchased the software directly from our official website or authorized resellers. b. Your refund request is made within the specified refund period, which is typically 14 days from the date of purchase. c. The software has not been used or activated, and you have not obtained a license key or activation code.

Refund Process: To request a refund, please contact our customer support team at sales@trinity3d.com within the specified refund period. You may be required to provide proof of purchase, such as an order number or receipt. Our customer support team will guide you through the refund process and provide further instructions.

Non-Refundable Items: The following items are generally non-refundable: a. Software products that have been activated or used. b. Services, such as customization, installation, or consultation fees. c. Products or services purchased from unauthorized resellers or third-party websites.

Refund Considerations: Please note the following considerations regarding refunds: a. Refunds will be issued using the original payment method used for the purchase. b. Processing times for refunds may vary depending on your payment provider and may take up to 14 business days. c. If a refund is granted, your access to the software and any associated services will be terminated.

Software Updates and Upgrades: We may release updates or upgrades to software periodically. These updates may include bug fixes, new features, or security enhancements. As a licensed user, you are entitled to receive these updates free of charge during the specified support period. Refunds will not be granted solely based on the release of new versions or updates to the software.

Unauthorized Use or Licensing Violations: If we identify any unauthorized use or licensing violations related to your purchase, we reserve the right to deny refund requests and take appropriate legal action, if necessary.

Changes to the Refund Policy: We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the refund policy periodically.

If you have any questions or concerns regarding our refund policy, please contact our customer support for further assistance.

Effective Date: Jan 1st, 2023